Analyzing Work-Life Equilibrium Among Call Center Employees: A Comparative Study of Herzberg's Motivation-Hygiene Factors for HRDM Programs Across Day and Night Shifts
Keywords:
Work-Life Balance, Employee Well-being, Job Satisfaction, Working Conditions, Gender Differences, Workplace Stress, Role Conflict, Emotional Exhaustion, Employee RetentionAbstract
This study examines the work-life balance of call center employees in Parañaque City using Herzberg’s Motivation-Hygiene Theory, focusing on both day and night shifts. It explores key areas such as Family/Friends, Health/Exercise, Leisure, and Finances, and considers the influence of gender and shift type. Data was collected through a validated questionnaire given to a purposive sample, with results analyzed using frequency, percentage, and t-tests. Findings showed no major differences in work-life balance between shifts, except for leisure, where day shift workers reported higher satisfaction. Female employees showed better balance in family, health, and finances. Motivational factors (e.g., achievement, recognition) had a stronger influence on work-life balance than hygiene factors (e.g., salary, work conditions). These results underscore the relevance of Herzberg’s theory for HR development and suggest that shift-sensitive, gender-responsive policies can enhance employee well-being in the BPO sector.
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